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Data deletion

You can download a copy of your data or permanently delete your Zozaa account at any time, yourself, without contacting us. This page explains how, and what happens to your data. It forms part of our Privacy Policy.

DELETE YOUR ACCOUNT

  1. Sign in to Zozaa. This works the same whether you normally use an email link, a password, Google or Facebook.
  2. Open your profile settings.
  3. Under Your data, choose Delete my account.
  4. Type your account email address to confirm, then choose the delete button.

Deletion happens immediately and cannot be undone. You are signed out on every device and any AI assistant you connected to Zozaa loses access.

WHAT WE DELETE

  • Your account: name, email address and sign-in methods, including any password.
  • Your favourites, shopping basket and price alert settings.
  • Every receipt you uploaded, including the photos and the items read from them.
  • Reports you sent us about product prices.
  • Your sign-in history, active sessions and any unused sign-in or password reset links.
  • Connected AI assistants and their access tokens.

WHAT WE KEEP

Product prices are public store prices and not your personal data. If a price from one of your receipts was checked and approved, the store price it updated stays in our product catalogue, without any link back to you. Product price reports we have already reviewed and approved are kept in a form that does not identify you.

DOWNLOAD YOUR DATA FIRST

In the same Your data section, choose Download my data to save a JSON file with everything listed above: your details, favourites, basket, receipts, product reports, sign-in history, sign-in methods and connected assistants. It never includes password hashes or access tokens.

IF YOU SIGNED IN WITH FACEBOOK OR GOOGLE

Deleting your Zozaa account removes everything we stored, including the link to your Facebook or Google account. To also stop that provider listing Zozaa, remove it from Settings > Apps and Websites in Facebook, or from Security > Third-party apps with account access in your Google Account. We only ever receive your name and email address from them.

IF YOU CANNOT SIGN IN

Email us at hi@zozaa.co.za from the address on your account, with the subject "Delete my data", and we will delete it for you and confirm by reply within 30 days.